Refunds & Returns

GENERAL

These Terms and Conditions govern the use of the Website www.lowveldmacs.co.za and are binding and enforceable against every person that access or use this Website. By using this Website, users acknowledge that they have read and understood and agree to be bound to these Terms and Conditions.

  • The “Shop Online” option on the Website enables users to order and buy products produced by Lowveld Macs from time to time (the “Products”) from our Online Shop. Users acknowledge and agree that the list of Products may be updated/amended by Lowveld Macs at any time in its sole discretion and further that ordering, sale and delivery of Products are governed by these Terms and Conditions.
  • Any user who do not accept these Terms and Conditions may not use this Website in any manner whatsoever including, placing orders for any of our Products.


CONSUMER PROTECTION ACT, NO. 68 OF 2008 (“the Act”)

  1. These Terms and Conditions apply to users who are “consumers” for the purposes of the Act.
  2. Users’ attention is specifically drawn to clauses underlined in the text which:
    • may limit the risk or liability of Lowveld Macs; and/or
    • may create risk or liability for the user; and/or
    • may compel the user to indemnify Lowveld Macs; and/or
    • seems as an acknowledgement by the user of a fact.

USE OF THE WEBSITE

    By using the Website, users agree:
  1. not to use in any way any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website;
  2. not to use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful; and
  3. not to display, publish, copy, print, post or otherwise use the Website and/or the information contained herein in any way without the express prior written consent of Lowveld Macs.

ORDERS AND AGREEMENTS OF SALE

  1. Users may place orders for Products by using the “Shop Online” link on the Website.
  2. Such order shall constitute your (the Customer’s) offer to purchase the Products selected subject to the terms and conditions referred to below.
  3. Such an order shall be complete on confirmation of receipt of payment by Lowveld Macs when:
      • a credit/debit card, or Instant EFT authorization is received from the issuing bank; or

    On completion of your order, we shall indicate our acceptance of such order by confirmation email, at which point an agreement of sale is concluded between Lowveld Macs and the Customer.

    4. Lowveld Macs reserves the right to:

      • refuse or accept any order without giving any reasons; and/or
      • cancel orders in whole or in part as circumstances dictate.
    • In either event, Lowveld Macs shall not be liable for any losses or damages suffered by the Customer as a result of such refusal or cancellation and shall only be liable to refund monies already paid by the Customer.
    • Lowveld Macs shall take all reasonable efforts to maintain correct prices on the Website. However, should errors occur and items are offered at incorrect prices, Lowveld Macs shall not be obliged to sell Products at such incorrect prices and Lowveld Macs liability shall be limited to a refund of monies already paid by the Customer.

PAYMENT

    All prices quoted on the Website are in South African Rand (ZAR), and include Value-Added Tax (VAT). Prices quoted are per packet, box or bag, as indicated.
    1. All prices posted on the Website are exclusive of delivery costs, and delivery costs will be stated separately in our confirmation of your order which may vary daily and for each order. However delivery cost for orders below a R1000,00 is applicable for all deliveries in South Africa.
    2. Payment is accepted via credit card (Visa, Master Card) or by Instant EFT .
    3. Where payment is made by credit card, Payfast may require additional information in order to authorise and/or verify the validity of the payment. Payfast may reject any order in respect of which the required information is not provided.

CREDIT CARD SECURITY AND PRIVACY

          1. The private information required for executing the order placed through the Website, (including your personal information, credit card details, delivery address and contact number(s)) will be kept in the strictest confidence and not sold or made known to third parties except insofar as is required for executing your order or as permitted by law. Information collected and use thereof will be treated according to our Privacy Policy, which is available on the Website.
          2. Credit card transactions will be acquired for Lowveld Macs by PayFast (Pty) Ltd (“PayGate”). PayFast uses the strictest encryption; go to https://www.paygate.co.za/ to view their security certificate and security policy.
          3. No credit card details are stored on the Website and will be kept separate from other Customer information.

DELIVERY

        1. Delivery of Products as per confirmed orders will be made to the nominated address set out on your order.
        2. Delivery usually takes place within 10 (ten) working days from confirmation of payment or such other period as stipulated in our confirmation email.
        3. All deliveries made will be by courier directly to your nominated address unless otherwise stated in our confirmation of order.On delivery to your nominated address you shall be entitled to examine the Products for the purpose of ascertaining whether you are satisfied that the Products are of the type and quality reasonably contemplated on placing your order and complies with the description provided therefore on the Website.
              • f the delivery contains a larger quantity of Products than was ordered, or consist of some of the Products ordered together with Products not ordered, you may reject delivery of all Products, or accept the delivery of all Products and pay the purchase price for the additional/incorrect Products or accept delivery of the correct Products and reject the incorrect Products.
              • All Products delivered must, if accepted by you, be signed for by you on delivery. If no one is available at the nominated address when delivery is attempted, the Products will be retained by the courier, in which case notification of the attempted delivery will be given. Should the Products ordered be returned to our premises, any further delivery attempts will also be at your cost.
              • Please note that while we are proud to offer free delivery where possible, delivery charges will be charged for specific orders below aR1000, such as Black Friday.
              • Free delivery will be granted if you spend R1000 and more to anywhere in South Africa.
              • Lowveld Macs will not be liable for any loss occasioned by any delay in the delivery of any order, nor for any loss, damage or misplacement of any Products ordered after delivery has been made to your nominated delivery address.
              • Products are only insured by us up to the point of delivery.
              • Risk in and to the Products will transfer to you upon completion of delivery at your nominated delivery address.

RETURNS
Your satisfaction is our main priority. If, for any reason, you are dissatisfied with the delivery of Products, please contact us and return the Products at your cost within 7 (seven) days of delivery of your order.

To return or exchange any items, please email us at admin@lowveldmacs.co.za. clearly mentioning your order number and our customer support team will guide you on the process.

If the Products were defective or does not comply with the description thereof in any respect when delivered to you, we will issue a replacement, or refund you the price of the Products, as well as the cost of delivery to return the Products within 30 (thirty) days from receipt of returned Products.
Unfortunately, any instance where the Products do not meet personal preference will not be regarded as “defective” Products and Lowveld Macs cannot replace/refund you in such instance.
You are more than welcome to contact us for any advice on wine selection prior to purchase.
All Products delivered and accepted by you must be stored in accordance with the instructions issued by Lowveld Macs and/or be used prior to the indicated expiry date. Provided these provisions are complied with, any Products that do not comply with the quality as described may be returned within 6 (six) months of delivery at our expense and we shall refund the purchase price paid or issue a replacement.
All returns are subject to the further provisions set out in our Returns Policy, also available on our Website.
DIRECT MARKETING
Users may, from time to time, receive information regarding new Products/promotions available on our Website. Should you not wish to receive any such notices, please send us an email at admin@lowveldmacs.co.za.
DISCLAIMER

              1. The use of this Website is entirely at your own risk.
              2. Please take note that the product contains tree nuts and people who are alergic to nuts should not consume this product.
              3. Whilst Lowveld Macs takes reasonable measures to ensure that the content of the Website is accurate and complete, Lowveld Macs makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website.
              4. Although Products sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
              5. This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and Lowveld Macs is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.

LIMITATION OF LIABILITY

            1. Lowveld Macs shall not be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from your use of, or reliance upon, the Website or the content contained in the Website; or your inability to use the Website, and/or unlawful activity on the Website and/or any linked third party website.
            2. You hereby indemnify Lowveld Macs against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this Website.
              JURISDICTION

These terms shall be solely and exclusively governed by and construed and interpreted in accordance with the law of the Republic of South Africa.

 

Stay In Contact

Contact us for high-quality, sustainably grown nuts.

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Email

info@lowveldmacs.co.za

Phone

(071) 111-0106